Overview
With each subsequent smart phone release we continue to ask whether or not the term smart phone is all that it’s cracked up to be. The palmOne Treo, now in its third generation, has led the pack on smart phone technology. Now that most mobile phones have PDA functionality in one form or another why should the average user carry a phone that is over 50% larger than their current candy bar phone that already offers email, store contacts and surf the web? Today we plan to answer this question with an in-depth comparison of the Treo 650 and its predecessor; the Treo 600 along with analyzing how far these phones must go in the fourth generation in order to become real smart phones
The term smart phone is more hype than reality. A better definition for current smart phones is a phone that can also act as a PDA (e.g. calendar, address book, to do list), Email Application, Web Browser, MP3 Player and more recently digital camera and camcorder. These applications need to be linked together with an easy to use interface so that the user barely notices the interaction of the various components.
The Treo 650 is truly a smart phone, now having graduated college in its third iteration. Much like the Treo’s predecessor, the 650 accomplishes all of the above tasks that defines a smart phone and also adds an extra layer of class with a much higher resolution screen (320x320) and a faster processor.
Features
The feature matrix below lists the differences between the Treo 650 and Treo 600. Note that many of the features are the same since palmOne has decided to use the same form factor. For the purpose of this review both phones tested were on Sprint PCS using the CDMA version of the Treo. Both versions of the Treo connected to the Internet using Sprints 1xRAA network.
Phone
Let’s face it; a smart phone is useless if it doesn’t have a good sounding phone as part of the package. Amazingly many of the original smart phones had lower than average voice clarity and reception. Luckily the Treo 600 and 650 both seem to have surpassed their younger brethren. After using the Treo 600 for a year as my primary phone I believe it is safe to say that it has very good voice clarity and better than average reception. I rarely ever lose calls on the Sprint PCS Network and when I do it is normally while driving. I’ve tested the phone extensively in both the San Francisco Bay Area and in Phoenix and have been pleasantly surprised by Sprint PCS and their customer service (not that I don’t wish that they would keep putting up towers in Tahoe to compete with Verizon!)

With my limited time with the Treo 650 it appears as though the voice clarity and reception has remained fairly constant. The ear piece is as clear as ever and even sounds good in loud restaurants and bars. The speaker phone feature still works well, although it isn’t good enough for a large conference room. The speaker phone on the Treo 650 seems a bit quieter than the Treo 600 but this is probably a good thing since the Treo 600’s speaker often could not handle a loud output. The only negative point for the Treo 650 is that it seems to have a more hollow sound to the recipient of a call than the Treo 600. This problem seemed amplified in an outdoor setting and made it more difficult for recipients to hear the conversation. The effect was negligible and is just noted in comparison to the Treo 600.

The phone features have not changed dramatically between the Treo 600 and 650. Both models default to the standard number pad where a user can either use the touchscreen to type in the number or enter it via the keyboard below. The phone application is smart enough to treat the number pad as numbers and not letters in this mode so there is no need to use symbol key in order to access the numbers. I prefer using the keyboard to enter telephone numbers in order to avoid touching the screen with my dirty fingers. Using the keyboard also allows the phone to be used with a case. Both models operate exactly the same in this circumstance. The only slight change is that now instead of using the five-way navigator to access one of four configured applications you now have bookmarks that can link to a seemingly limitless amount of applications and websites. This new feature allows the phone application more as a launching pad for the other features of the smart phone.

The phone option is very flexible and allows for various configurations to help a user quickly access phone numbers. A wallpaper can be displayed instead of the dial pad which is more useful if you never have to dial manual numbers since they are already in your address book. Both phones allow for the use of a wallpaper but the Treo 650 really stands out with a much more brilliant, higher resolution screen. I was also impressed to find that the Treo 650 has resolved the issue that the Treo 600 had where you could not load a wallpaper from an external memory card. This saves the tedious effort of figuring out how to move the picture from the card to internal memory. One feature I would like to see from Palm would be to randomize the wallpaper based on a specific photo album available on the device along with a randomized photo screensaver if the Treo is plugged into a power source. Many users plug the Treo plugged in at work and a little screensaver would be a great new feature.
One other fantastic feature of both Treo models is the ability to type from the wallpaper or dial pad screens and automatically takes you to the contact list where names are automatically searched based on what is typed into the keyboard. For example, if I type in ‘jo’ it would automatically return a list of contacts that have the characters ‘jo’ in their name along with any names that have ‘j’ as the first initial and ‘o’ as the second initial (e.g. John O’Neil). Unfortunately palmOne has decided to make this a feature that must be turned on manually. This option is called, Typing starts Contacts search, and is available within the Display Preferences of the Phone Application. This feature truly brings intelligence to the idea of a smart phone.
Camera
Both phones sport a digital camera that can be used for taking pictures with a maximum resolution of 640x480. The Sprint PCS Vision plan allows Treo users to share these pictures online with other Vision plan subscribers. The pictures can also be synced to your PC or transferred to an SD memory card.
The quality difference in the camera between the Treo 650 and the Treo 600 is amazing. One of the biggest complaints about the Treo 600 is the amazingly bad camera that was included in it. To make matters worse the JPEG compression rating was set so high that the artifacts produced make the pictures almost unusable for anything except sending them to other cell phones (and maybe not then). The Treo 650 is by far superior and can take pictures even in low light situations. The camera also has a little mirror next to it making it easier for you to take pictures of yourself in case you have no friends. Many people will complain that palmOne should have included at least a 1 megapixel camera on the Treo 650 but I’m glad that they at least put in a decent quality .3 megapixel camera. This camera is by far superior to the 1 megapixel Motorola MPx220. Megapixels don’t matter if the quality of the camera sucks!
palmOne has done a great job separating functionality between multiple applications in the Treo 650. In the Treo 600 there was one cludgy screen that handled taking pictures and organizing them into categories. Getting the pictures in the right categories and onto the right card (internal or external) was difficult at best. The new model allows users to create photo albums and to quickly select pictures and videos to be included in that album. The resulting albums can then be viewed as a slideshow. It would be nice to see TV output and MP3 playback for slideshows in the next Treo to help complete the functionality and let you take your pictures anywhere (e.g. Video iPod).
The Treo 650 also sports video recording in the format of 3GPP. Files recorded on the Treo 650 can be saved to external memory cards and played on your PC using Quicktime or another 3GPP compatible player. The camcorder records at a maximum of 320x240 and also records sound. The resulting video looks pretty good although the colors didn’t seem as realistic as I would like. The videos can also be uploaded and shared with other Sprint PCS Vision subscribers. The Treo 600 does not record video by default although 3rd party applications do support video with sound recording on the Treo 600. Unfortunately none of these applications automatically create video files that can be viewed on the PC. The Treo 650 offers a far more complete solution for digital video recording. See sample recording here.
Mail
The Sprint version of both Treos comes with one of two different mail applications. The first is called Mail on the Treo 600 and VersaMail on the Treo 650. This application is a simple mail client that can be used to access any POP/SMTP mail server such as the premium version of Yahoo! Mail. Both applications can be configured to automatically check for mail as often as every fifteen minutes. One caveat about receiving mail is that the phone must be connected to Sprint PCS Vision network in order to get your messages. This can be a problem while roaming off of Sprint’s network and has been a problem for me in the past in the middle of large office buildings or in rural areas. Luckily the entire Sprint PCS network is digital so where you have Sprint PCS coverage you have Sprint PCS Vision coverage.

VersaMail appears to be a more advanced version of Mail. Individual messages can be checked and then deleted or moved. VersaMail also supports the ability to add folders to sort your mail and automatic filters incoming messages into these folders.

Another issue with receiving messages is that while receiving them the phone cannot be used for anything else. In fact, when I was downloading 238 messages into VersaMail it took 20 minutes and during that time I missed a call and the phone didn’t mention that I had missed the call. If given more time I would like to test this problem again and see if it was reproducible.

The other option for mail access is to install software on your Treo and on your work desktop computer called Sprint Business Connection. This software allows you to sink your Outlook Mail, Contacts, and Calendar entries to your Treo via a secure Internet tunnel. Imagine it as a Hotsync for your Outlook data that you can do remotely. Sprint Business Connection requires Sprint PCS username and password information that I did not have while testing the Treo 650. From my experience with the Treo 600 I would recommend the Sprint Business Connection. It was extremely effective for syncing my Outlook email and was much easier than asking the IT group to punch a hole in the firewall for email traffic.
Web
The web browser is an important part of any smart phone and the Blazer browser developed by palmOne is one of the best smart phone browsers. The Treo 600 uses an earlier version of the browser and is limited by it’s 160x160 resolution screen. The Treo 650 can use its large 320x320 screen real-estate to display website much closer to the way they were meant to be displayed. Optimized mode is the default mode on both browsers and this allows a page with multiple columns to be automatically condensed into one column. The other mode called Wide Page Mode is essentially useless on the Treo 600 since it display pages as they would appear on a standard web browser without shrinking the graphics. On such a low resolution screen you end up scrolling forever to get anywhere. The extra resolution on the Treo 650 makes Wide Page Mode a much more pleasant experience. Most of the time this mode is unnecessary but sometimes graphics shrink to the point where they can’t be read and complex tables cannot be viewed correctly. The faster processor also makes the redrawing of the pages much faster and is definitely appreciated. This was the one time while reviewing the unit that I could notice a significant performance boost over the Treo 600.

The new version of the Blazer browser supports JavaScript, VPN Access, and field auto complete. These are great new features for the browser and I hope these features make their way over to the Treo 600 in a future firmware revision. The bookmark system in Blazer is still simple yet powerful. You have up to five screens with 10 slots each to keep bookmarks and saved pages. Saved pages are extremely helpful when looking up directions and other data that can get lost quickly. This functionality does not seem to have changed from the Treo 600.

Internet performance on Sprint’s 1xRT data network is fantastic often averaging around 80kb/s with burst speeds of over 100kb/s. 80kb/s is roughly 30% faster than a 56k modem. Both Treos access this network and the speed differences in accessing websites were negligible. Unfortunately I was unable to test Bluetooth dial-up networking since Sprint has decided to disable the feature currently in the Treo 650’s firmware. If this had not been disabled I would be able to use the Treo 650 as a modem for any laptop or PDA with Bluetooth. Hopefully Sprint will decide to enable their users to use this great functionality since they are already charging a month for unlimited data plans which seems a little pricy for the amount of data transferred from and to the Treo per month.
Accessories
It is more than a little disappointing that palmOne has decided to alienate its Treo 600 users by changing everything just slightly, forcing you to buy all new accessories for the Treo 650. The form factor of the Treo 650 is just slightly longer and wider, meaning that my Italian leather case doesn’t quite fit.
palmOne also decided to replace the data port at the bottom with a much bigger more annoying port which I can’t quite figure out the purpose of. Instead of one connector you now need two; one for data and another for power. The connector does seem a bit more solid but I have never had any issue with the old connector which is much easier to attach in the dark. I’m also perplexed as to why the Hotsync cable that is shipped with the unit doesn’t also function as a charger. Why should I have to buy another cable from palmOne so that I can sync and charge with the same cable? After having bought one for my Treo 600(I’m glad I did) I still feel disappointed for having wasted money on something that should have been free. palmOne should take Apple’s lead and produce a cable that doubles as an AC Adapter and USB trickle charge adapter and save the cost of shipping two cables to every user when they only need one!
Bluetooth
I didn’t have much time test the Bluetooth functionality but what I saw I liked. I was successfully able to transfer all my contacts off of my Sony Ericsson T610 using Bluetooth and the whole process took under a minute. I was also able to beam a contact using Infrared back to the same phone with no problems.
A co-writer for SlashPhone mentioned it was extremely easy for him to configure and use a Jabba Bluetooth headset with the Treo 650. As with everything else made by palmOne, the Bluetooth preference panel is simple and easy to use. A few quick clicks and you have Bluetooth up and running.
The only problem that I had with the Treo 650 is Sprint’s decision not to allow dial-up networking. We are past the point of having to have proprietary wireless PC Cards that go obsolete as quickly as cell phones do. Sprint, if you’re reading this please reenable dial-up networking so that we can use Bluetooth to its full potential. Charge us extra if you must, but allow us to use our cell phones as modems. You will make friends with thousands of weekly business travelers who can’t find quick Internet access.
Games
NesEm by KalemSoft is an incredible Nintendo Entertainment System emulator allowing you to play Super Mario and Castlevania on your Treo. The Treo 600 with its low resolution screen could not display as many pixels as a Nintendo could produce. As such the graphics are scaled down and the text is hard to read making text intensive games such as Final Fantasy impossible. The Treo 650 display more than enough pixels and produces a crisp game clearer than even the original Nintendo. The extra processing power of the Treo 650 allows the game play to be fluid and has no noticeable flutters in frame rate. The Treo 600 can get bogged down in complex scenes and the speed control needs to be taken off manual and set to the max to experience an enjoyable game.

Bejeweled is a great puzzle game and really shines on the higher quality display of the Treo 650. Both games offer the same game play but the extra resolution really stands out.

Conclusion
The Treo 650 proves that smart phones are here to stay. By improving on its award-winning predecessor the Treo 650 seeks to dominate the smart phone market and it deserves this honor. The form factor is the perfect size for all but the largest hands with one of the most usable thumb pads on the market. The greatly improved screen and processor speed give the phone a much needed boost to capture an even greater market share and keep ahead of the game with Microsoft following quickly behind. As long as palmOne can continue to innovate they have a chance to dominate the smart phone market.
The Treo 650 is not without its faults. PalmOS is long overdue for a rewrite and we can only hope that the next version of the Treo will sport a PalmOS powered by Be. Multitasking and protected memory are the Treo 650’s biggest drawbacks. Now that we have the power of a computer in a phone we need to make sure it is as stable and robust as a computer. No more infinite looping crashes from hacks and extensions that are not compatible with the latest version of the OS or firmware upgrade. I’ve had to hard-reset my Treo 600 one too many times because of problems like these. Hopefully the Treo 650 is less prone to these issues and will be able to flaunt stability against the likes of Microsoft.
Palm Source also needs a production quality audio and video player to compete with Windows Media Player. It’s difficult supporting palmOne when I can’t find applications to play my AAC, Ogg Vorbis, or until recently MP3 files. This is a feature that Microsoft already supports for free and should be included with the operating system. On the video front it would be extremely useful to have built in support for DiVx, WMV, and Quicktime. I would love to have an easier way to take TV Shows with me on the road on my SD Card. Using MMPlayer I have been able to successfully stream video to my Treo 600.
Even with these comments the Treo 650 is an extremely powerful platform that allows you to extend it with literally thousands of 3rd party applications. This feature could help it win the race against Symbian, Microsoft and other vendors in the smart phone market. palmOne has taken the lead, but who can tell what the next lap will bring.